Archive > Frequently Asked Questions

Why Does my Print not Show up in the Archive?

We receive on a regular basis friendly, worried and sometimes angry complaints of the kind "My print does not show up in the archive!".

Read this and you will understand why (not yet):

• The archived items are stored in a different physical database table.
• The transfer from the current items table to the archive is done roughly once per week.
• For technical reasons we do not archive an item if it has not yet been processed completely - sold, paid by client, settled with the consignor and shipped to the buyer. Therefore your auction wins will not show up as long as you keep them with us ( consolidated shipping / HOLD option).
• Items do not show up if the buyer does not want it. It is an option that you can set for your account. Resellers use this option for understandable reasons.
• Japanese prints do not show up if a consignor requests us to "hide" them. This is a remnant from the establishment of artelino in 2001 when an ukiyo-e dealer with a lot of clout has tried to set up a dealer consignment boycott of artelino and has threatened dealers worldwide with sanctions if they should dare to deal with us. Fortunately by now this has turned more into a matter of huge laughters. But there are still a few small dealers who ask us to make their consignments invisible - thus avoiding the possibility of "reverse tracing" and the wrath of "big wig".

New Our most recent feature Recent Events now shows all the items not yet completely processed by us - either not yet shipped (99,99%) or not yet paid by the winning bidder or not yet settled with the owner (We pay very fast. Therefore very rare).

By and by we will also revamp the other "views" in the archive like the Search function or "My Collection" to show you your wins not yet shipped.